Shipping, a not-so-dirty word

When it comes to online purchases, shipping can be a difficult topic, bordering on a dirty word.  At Beauty Equipment Direct, we have done our best to make the shipping process as simple as possible and the cost as low as possible. We are often asked many questions about shipping from how much to how long to where is it all being shipped from.  This article answers the most commonly asked question we are asked and if you have any other questions, you can always ask us.

How much does it cost?

One of our most commonly asked questions is “How much is shipping?”.  The short answer to the question is “Not very much.”.  To a large extent, we subsidise the shipping and handling cost for you.  Shipping costs are calculated at the shopping cart, one easy way to find out how much shipping will be is to add the item(s) to your cart and then view the cart.  The cost of shipping can vary and the cost will max out at under $100.00 per order for shipping within Australia, considering the size and weight that is shipped, that’s a pretty low cost.  For any purchase you make with us where the pre-GST amount is $10,000.00 or more, the shipping is free within Australia.

Where are items shipped from?

This is a fantastic question and has a number of different answers.  We have our items in a number of locations across Australia and overseas as well.  Depending on where the stock is at the time of purchase, that is where we ship from.  This means that we sometimes ship from our Gold Coast, Sydney or Melbourn facility and sometimes directly from the manufacturer.  We would rather send items to you directly from the manufacturer than wait for the stock to arrive in our warehouse, book it in and then ship the items out again.  Doing so would add unnecessary time and cost into the process, a time and cost that nobody wants to incur.

This often leads to another related question where are our products made?  The vast majority are made in China.  It is worth noting that there are lots of different quality of goods made in China and not everything made in China is an imitation.  After all, at the time of writing this article, the iPhone you may be using to read it on was probably made in China.  It is important to not become confused between genuine quality products that are made in China vs products that you see on Chinese shopping sites such as Aliexpress.  We have taken the time to find quality suppliers who are the original manufacturer.  This not only provides you with a quality product, it also ensures the support of the manufacturer if needed.

How long does shipping take?

Everybody wants there shipment as soon as possible, and they should, after all, they have paid for it.  We ship items out to you in the fastest and most efficient way we can.  Shipping times can vary for a number of reasons.  For example, any smaller items such as ultrasound gel, fat freezing membranes or teeth whitening products are sent via express mail with Australia Post from the Gold Coast.  If an item such as those are purchased and paid for before 12:00 noon QLD time on a QLD business day, then we will pack and ship them that day.  The exact shipping time will depend on where you are in the world and how efficient the postal service is.  In Australia, we have had goods leave QLD and arrive in Perth in two days which is outstanding.

Larger items are always sent by courier due to the size and weight of the item.  This is where the answer becomes a bit more convoluted as it depends on where the item is shipped from, where it is going and to some degree, how big the item is.  Let me explain, or at least try to explain.  A large beauty machine can weigh 100kg, not every vehicle that a courier company has can carry such an item.  Therefore, a machine that large may not be picked up from our facility for 5 days after making the booking as the required vehicle is “not in your area at the moment”.  When the machine arrives at the closest distribution centre for the courier company, the same is true for the delivery.  A vehicle that is big enough to carry the machine must be available to go on the particular run for the delivery address.  This can take another week.  It can be a lot quicker to send a machine of that size directly from the manufacturer, sounds a bit silly really but it is often the case.

At the end of the day, once payment has been received by us, we work out the quickest way to get your goods to you.  A general rule of thumb is this, any smaller items shipped by Australia Post will be 5 working days or less (for Australia).  Any larger items will be 7 to 15 days depending on where the item is bing shipped from, the size of the item and the final delivery destination (metro or regional).  Gee it’s complicated isn’t it?

Are deliveries trackable?

Yes they are.  Depending on where the items are shipped, the tracking can be available pretty much immediately, express mail with Australia Post, or within a few days if we are shipping from the manufacturer.  We send the tracking details to you so that you have visibility of when it is due to arrive.  It is important to note that with some shipments, the tracking can change once the items arrive in Australia.  Please keep an eye on the details of the delivery as the new tracking information will be in that detail.

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